FAQs

1. General

Can I choose the specific stone that will go in my ring?

Yes, that’s what makes your ring unique. We will email you a selection of pictures and videos of centre stones for you to choose from.

Can I make changes to the rings in your collection?

Yes, the rings can be as custom as you like. Since each ring is made to order, all styles are customizable. This includes colour, cut, setting, stone size, stone shape, and many more.

Do you make custom rings?

Yes, we do. We will email you a selection of pictures and videos of centre stones for you to choose from. There is no service fee to create a fully custom order. You only pay for the ring you design.

Pricing starts at $2,880 CAD. Buy now, pay later option is available.

Book a consultation with us to get started on a custom ring.

How long does it take to produce a ring and ship it?

It generally takes 6-8 weeks for the ring to be ready for shipping. This timeline includes sourcing the perfect gemstone, handcrafting the ring, and express shipping. Good things take time.

Do you offer diamonds as a centre stone on any of your ring styles?

Yes! While we specialize in gemstones, we don’t discriminate and we love a diamond ring. Reach out to us for a custom quote if you’d like a diamond or other gemstone as your centrepiece. All diamonds and gemstones are ethically sourced.

Where are your rings made?

Our rings are made in a downtown studio in Vancouver, Canada by our hard-working bench jewelers who handcraft the rings and set and polish the stones.

Where are your gemstones and accent diamonds from?

We only work with well-recognized gemstone and diamond suppliers that ethically source high-quality stones from around the world. Our preferred suppliers are based in Canada. Gemstones are sourced either directly from miners or from suppliers who have responsible relationships with local miners. 

When you select the specific centre stone that will go into your gemstone ring, we inform you of the country of origin. For example, our sapphires are typically from Australia, Sri Lanka, Madagascar, and Montana. Our emeralds are typically from Zambia and rubies from Mozambique. We use diamonds for accent stones and halos that are compliant with the Kimberley Process, and in most cases, Canadian-mined diamonds when available. 

 

2. Shipping and Warranty

Is it safe to order a ring online?

Yes! At Ma Folie we offer safe and secure shipping. Our customers's satisfaction is guaranteed but if you're still unsure, book a consultation here with our founder who can answer any questions and help you move closer to finding the perfect ring.

How much is shipping?

Ma Folie provides complimentary shipping within Canada and the United States.

Currently we are only shipping to Canada and the United States. Please note for orders in the United States, taxes and duties apply and the customer is responsible for paying these. The shipping carrier will typically not release the package until these taxes and duties are paid.

Can you ship the ring discreetly?

Yes, we love a good surprise! We remove our full brand name on the shipping label and add an obscure company name for privacy and security.

You can also choose to ship it to a different address than your shared residence to ensure your partner does not come upon the package.

What is your return policy?

Our rings are final sale because they are customized. We do not offer refunds, returns, or exchanges. However, if during the stone selection process you decide on a different style among our collection or a different size or stone colour, we can work together to make that happen.

What is your warranty policy?

Ma Folie offers a one-year manufacturing warranty on product defects and will replace accent stones 3mm or smaller. The warranty does not cover any damage or chips to stones, loss of centre stones, wear and tear, or the loss or theft of the ring. For repairs outside of the warranty policy, please email us and we can provide you with a quote.

You may choose to insure your ring with an insurance company after receiving the ring.

Do you provide an appraisal?

Upon request, we can arrange one for you for a small fee during the production process. The appraisal is conducted by a third-party — meaning, it is independent from us and provides a non-biased appraisal on your purchase. The appraisal can be used to insure the ring. The appraisal process adds approximately a week to the production time.

 

3. Ring Sizing and Care

What is my ring size?

You can use our printable ring sizer to measure your ring size. Planning a surprise? Take a best guess – the ring can be resized. 

How can I get my ring resized?

If you received your ring and it does not fit, we offer one free resizing within one year of the purchase date. Get in touch with us if you require a resizing at hello@mafoliegems.com. Just ship it back; we cover the cost of shipping. 

How do I take care of my ring? 

Because of the nature of fine jewelry, it is normal to have wear and tear — especially for rings because we use our hands so much. We recommend that you treat your ring like a delicate piece of jewelry – because it is! Consider taking your ring off when doing household chores, working out, swimming or hot tubbing, applying lotion, or using any other products that may damage the ring.

To clean your ring, we recommend placing lukewarm water and mild soap in a small bowl and cleaning it with a soft toothbrush. Beware of ultrasonic cleaners – not all gemstones can be used in one without damage. If you wish to use one, we highly suggest taking it into a jeweler for their expertise.

 

4. Reaching Out 

Can I see your rings in person?

Ma Folie is an online boutique and does not have a storefront. Most of our customers are from across Canada, therefore we share high quality photos and videos of a specific ring or gemstone via email or video. If you are in Vancouver, we can also meet up in person for a ring consultation.

Why should I book a virtual ring consultation?

Looking for an engagement ring can be an overwhelming experience. We highly recommend a ring consultation to help you with the process. We'll go through what features you're looking for including ones you may not have thought about, and chat about what to expect after you decide on a ring.

A ring consultation is completely commitment-free. No hard feelings here! There's absolutely no obligation to go through with a purchase after a consultation. 

Book a virtual consultation here. Let's chat soon.